Service Request Form

Return / Warranty / Service Request?
Please fill out the form below and we’ll be glad to help.
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Campfire Audio earphones and cables are covered by a 1 year limited warranty from the date of delivery against defects in manufacture and assembly.

A Message From Ken…

“I will service any Campfire Audio IEM for the life of the product regardless of the 1 year warranty listed.”

“So for instance if a truck runs over your IEM I will repair or replace them for parts cost and shop time for the repair. (proof of purchase required)”

“Also just because the shells are aluminum BA drivers are incredibly delicate, can and will be damaged if you drop them on a hard surface, submerge them in liquid or generally abuse them. We do not lay claim that they are indestructible and they should be cared for like a high end camera or other fine electronic device.”


Ken Ball


Starting June 8th, 2016 Campfire Audio earphones come with a 15-day no questions asked return policy that begins on the date of delivery.

Returned IEMs must be received in like-new condition with all accessories for a 20% restocking fee to be assessed. IEMs returned in less than new condition, missing accessories, and/or in unoriginal packaging may be assessed a larger restocking fee. Unopened IEMs will not be assessed a restocking fee. 

Product Service

We are always happy to help support your Campfire Audio product, regardless of where you made the purchase.  

Please fill out the form at the top of this page to help us process your request. 

If you need to make a payment for an existing service, please follow the link :

—->Service Payment Form<—

Need to register your Campfire Audio product?

Click here:  Product Registry